The Criteria We Look For
To make our online casino reviews genuinely useful, we focus on fundamentals: valid licensing, payment security, fair RTP/RNG, clear bonus rules, and clean withdrawals. Polished design doesn’t matter if wagering is confusing or payouts are slow. Below are the criteria we use to separate reliable casino sites from the rest.
Trustworthiness, Integrity, and Reliability
If a casino can’t be trusted, nothing else matters—no amount of free spins, welcome bonus value, or slots variety can fix that. We examine ownership, track record, complaint handling, and how the operator behaves during large wins and withdrawals.
Your funds must be handled predictably through transparent policies and verifiable processes. Any sign of unfair practices leads to poor scores or exclusion.
When we test trust, we consider:
- Company History
- Industry Reputation
- Management Track Record
- Payout Practices
- Complaint Handling
- Licensing and Regulation
- Third‑Party Audits (RNG/RTP)
Safety and Security
Protecting your money and personal data is non‑negotiable. Weak encryption, outdated software, or sloppy access controls have no place in a modern casino.
We expect end‑to‑end HTTPS, secure wallet flows, and responsible data handling. Operators should never sell your information and must apply least‑privilege access internally.
When you play, you should focus on games—not worry about whether your balance is safe. We do not accept excuses on this point.
We also verify that personal information is processed lawfully, stored securely, and used only to facilitate your gaming experience and required compliance checks.
Payout Speed and Options
Winning is enjoyable—waiting weeks to cash out is not. In the early days of online casinos, withdrawals were slow and inconsistent.
Today, quality operators process payments within stated timeframes. We check payout methods, limits, and the real speed players experience, not just the promises on a landing page.
When you request a withdrawal, it should be fast, fair, and hassle‑free.
Deposit Options
Deposits should be simple and quick, ideally supporting UPI, INR cards, e‑wallets, and crypto where available. If funding an account feels like a chore, the site likely has deeper issues.
Game Options and Quality
After trust and payments, the next test is the library: blackjack, roulette, slots (including megaways), and live casino tables should be well represented.
Some casinos lean heavily into slots while others excel at table games—the best strike a balance and organize the lobby cleanly.
We also judge game quality: graphics, stability, and smooth gameplay matter. Clunky, dated clients are a red flag.
Online casinos should emulate the best aspects of land‑based play while offering clear rules and modern UX.
User Interface and Overall User Experience
Navigation should be intuitive. Finding games, banking, and support must be effortless on both mobile and desktop.
Too many sites are built without understanding real user flows, which makes routine tasks frustrating.
Casino play should feel relaxing and controlled—poor UI destroys that.
Customer Service and Help Options
Everyone needs assistance at some point—cashier questions, game rules, or verification steps.
At minimum we look for live chat and email, with phone support as a plus. Availability should be reliable and responses knowledgeable.
Ideally, support runs 24/7 and resolves common issues without hand‑offs.
Agents should be polite, prompt, and empowered to fix problems, not just read scripts.
Bonuses, Promotions, and VIP Programs
Bonuses are a tiebreaker, not the foundation. We prefer fair promotions over flashy yet restrictive offers.
We will always recommend a trustworthy casino with modest bonuses over a weak operator with huge headline offers.
Use bonuses to compare similar sites once you’ve confirmed licensing, game quality, and payout speed.